How to Stop MTN Promotional Messages in Nigeria (2026): DND and Unwanted SMS

Those repeated promo texts can get annoying fast, especially when your inbox is already crowded. MTN provides a Do Not Disturb (DND) option for controlling unsolicited promotional communications.

MTN says customers can opt out of promotional messaging. The *305# menu can also be used to manage active value-added services.

What Is MTN DND?

DND, or Do Not Disturb, helps customers prevent unsolicited promotional communications from reaching their line.

DND is different from cancelling a paid service. If messages are coming from a service you previously subscribed to, you may need to cancel that service separately.

How to Stop Unwanted MTN Promotional Messages

MTN states that unsolicited marketing messages are sent according to the subscriber’s DND status. If promotional messages continue, check your DND preference and contact MTN support if necessary.

How to Cancel MTN Services You No Longer Want

1. Dial *305# from your MTN line.
2. Select Active Services.
3. Review the services listed on your line.
4. Select the service you no longer want.
5. Choose the cancellation option.

MTN says the *305# menu allows customers to view and deactivate value-added services, including a Cancel All option.

DND vs Cancelling a Paid Service

Problem	What to check
Marketing or promotional messages	Check your DND status
Messages from a subscribed service	Check *305# and cancel the service
Unexpected airtime deductions	Check active services and airtime balance

What If You Still Receive Unwanted Messages?

• Check your DND preference.
• Review active services through *305#.
• Cancel services you no longer need.
• Keep the cancellation confirmation.
• Contact MTN customer care if the problem continues.

MTN lists customer care on 300.

Useful MTN Guides on 1WIN12

• How to Check MTN Airtime Balance
• How to Check MTN Data Balance
• How to Cancel MTN Data Auto-Renewal
• How to Borrow Airtime and Data on MTN
• How to Check Your MTN Number

Quick Answer

To stop unwanted MTN promotional messages, use the network’s DND option. If the messages are from a subscribed service, dial *305#, open Active Services and cancel the service you no longer want.